Deflekt.ai
About Deflekt.ai
Deflekt.ai is designed to alleviate support team workloads by automating responses across various channels. The platform uses AI to answer common queries, helping users resolve issues quickly while enabling human agents to focus on complex tasks. This innovative approach significantly lowers ticket volumes and enhances efficiency.
Deflekt.ai offers several pricing plans, starting with a Free plan that allows users to explore features and deflect up to 50 messages monthly. The popular Grow plan at $17 monthly supports three projects and extensive deflections. Upgrades provide more documents and custom integrations, enhancing user experience.
Deflekt.ai features a user-friendly interface that simplifies the navigation of various support channels. The intuitive design allows users to easily manage documents and customize responses, ensuring seamless interaction between AI and human agents. This enhances overall communication efficiency, making Deflekt.ai an indispensable tool for support teams.
How Deflekt.ai works
Users begin their journey with Deflekt.ai by signing up for a Free trial, where they can easily set up channels and upload documents. Once configured, the platform automatically responds to customer inquiries via web chat, email, Slack, and Teams. Users can monitor interactions and improve documentation over time, ensuring that human support remains just a click away if needed.
Key Features for Deflekt.ai
Automated Replies Across Channels
Deflekt.ai's core feature is its ability to provide automated replies across multiple communication channels, such as web chat, email, Slack, and Teams. This groundbreaking functionality dramatically reduces support tickets, streamlining communication and enhancing efficiency for both customers and support teams.
Human Support Integration
Deflekt.ai ensures users always have access to human support with a simple click. This integration allows customers to escalate queries when necessary, creating an effective bridge between automated responses and personalized assistance, further enhancing user satisfaction and support effectiveness.
Customizable Content Uploads
With Deflekt.ai's customizable content upload feature, users can easily add resources through URLs or local files. This flexibility allows teams to tailor the platform to their unique needs, effectively enhancing the quality of automated responses and reducing the time spent on repetitive inquiries.
