Solidroad
About Solidroad
Solidroad is an innovative AI coaching platform designed for customer-facing teams. It enables real-time call scoring, realistic simulations, and customized feedback, helping representatives enhance their skills efficiently. By focusing on personalized support and performance tracking, Solidroad empowers organizations to optimize training and achieve better results.
Solidroad offers three pricing plans: Starter for $199/month (up to 10 users), Growth for $499/month (up to 50 users), and a custom Enterprise plan for 50+ users. Each plan provides tailored features and coaching capabilities. Upgrading allows users to access advanced analytics, dedicated support, and customized options for larger teams.
The user interface of Solidroad is designed for easy navigation, providing a seamless experience. Users can efficiently access features such as AI coaching, simulations, and feedback systems. With user-friendly layouts and interactive elements, Solidroad enhances the training process, making it easier for teams to improve their customer interactions.
How Solidroad works
Users of Solidroad start by onboarding with an intuitive setup that connects their conversation tools. Once integrated, representatives engage in live call scoring and participate in realistic simulations. As they practice, they receive real-time feedback and coaching linked to custom scorecards. This unique process ensures continuous improvement, ultimately leading to better performance in customer interactions.
Key Features for Solidroad
Live Call Scoring
Solidroad's live call scoring feature provides immediate feedback during customer interactions, allowing representatives to understand their performance in real-time. This unique tool helps identify strengths and areas for improvement, ensuring that user training is focused and effective for optimal team performance.
Realistic Simulations
The realistic simulations offered by Solidroad allow teams to practice conversations across various channels, including video, voice, and chat. This unique feature enhances training by providing immersive experiences, enabling representatives to develop and refine their skills in a safe environment before facing actual customers.
Custom Feedback
Solidroad delivers personalized coaching through custom feedback mechanisms tied to individualized scorecards. This distinctive feature provides tailored support to representatives, allowing them to grow based on their specific performance metrics and ensuring that training aligns with organizational goals.
