Unthread

About Unthread

Unthread enhances support through AI-driven ticketing within Slack. It automates ticket tracking from conversations, prioritizes tasks, and assigns alerts, ensuring efficient resolution and improved response times. Ideal for customer support teams, Unthread simplifies managing inquiries, allowing seamless human and AI collaboration.

Unthread offers a 14-day free trial with no credit card required. Pricing includes various subscription tiers tailored to business needs, providing unique value. Higher tiers unlock advanced functionalities and integrations, maximizing the platform’s capabilities to enhance customer support efficiency and responsiveness.

Unthread features an intuitive interface that streamlines user experience. Its organized layout allows easy navigation through tickets and conversations, making support management efficient. The user-friendly design includes drag-and-drop features, ensuring a seamless interaction, helping teams focus on customer engagement and satisfaction.

How Unthread works

To get started with Unthread, users simply sign up and integrate the platform within their Slack workspace. Once onboarded, all conversations are tracked as tickets automatically. Teams can prioritize, assign, and manage these tickets effortlessly, using AI-driven insights for real-time support improvement. The seamless integration allows for easy navigation and task management, enhancing the overall customer service experience.

Key Features for Unthread

AI-Driven Ticket Tracking

Unthread's AI-Driven Ticket Tracking feature automatically converts Slack conversations into actionable tickets. This innovative solution prioritizes and assigns tasks, allowing teams to resolve issues promptly and efficiently. By streamlining support management, Unthread enhances user experience and operational effectiveness.

Omni-Channel Inbox

The Omni-Channel Inbox feature of Unthread aggregates tickets from various channels, including emails and Slack messages. This centralized system enhances visibility for customer support teams, ensuring they can manage all inquiries in one place, improving response times and overall efficiency in resolving issues.

Automated Insights and Analytics

Unthread offers Automated Insights and Analytics, providing critical data on ticket types, response times, and common issues. This feature empowers teams to understand customer needs better, identify trends, and improve service delivery, making it an essential tool for optimizing support strategies.