Yuma AI

About Yuma AI

Yuma AI is revolutionizing ecommerce customer support with generative AI technology. Targeted at large Shopify businesses, it automates ticket management, freeing up agents to focus on complex tasks. Yuma detects customer needs swiftly and delivers personalized responses, significantly enhancing user satisfaction and reducing operational costs.

Yuma AI offers flexible pricing plans tailored for ecommerce businesses. From a free trial to premium tiers, each plan enhances customer support automation capabilities. Users can maximize value with tier upgrades, which provide additional features and potential discounts, enabling businesses to achieve impressive ROI sooner.

Yuma AI features an intuitive user interface designed for seamless navigation. The layout is user-friendly, allowing easy access to its diverse automation tools. Unique features such as customizable workflows enhance user experience, ensuring smooth interactions while navigating through Yuma’s robust capabilities for customer support.

How Yuma AI works

Users begin by onboarding with Yuma AI, integrating it into their Shopify systems effortlessly. After setup, they can access various automation features, including order management and customer inquiries. Yuma's intelligent algorithms analyze and respond to customer needs, allowing businesses to optimize their support operations efficiently.

Key Features for Yuma AI

High Ticket Automation

Yuma AI excels in high ticket automation, achieving up to 49% automation in just two months. This feature enables e-commerce businesses to streamline customer support interactions, significantly reducing response times and allowing agents to focus on more complex inquiries, enhancing overall productivity and customer satisfaction.

Omnichannel Support

Yuma AI provides omnichannel support, enabling businesses to deliver personalized customer interactions across multiple platforms, including email, chat, and social media. This feature ensures that customers receive timely replies and consistent support, creating a cohesive experience that drives satisfaction and loyalty throughout their journey.

Auto-Pilot Feature

Yuma AI's Auto-Pilot feature autonomously handles customer requests by mimicking agent actions. This unique functionality allows for efficient order modifications and subscription management, vastly improving service speed and accuracy, thereby liberating customer service teams to devote attention to more pressing issues.