AskLettie

About AskLettie

AskLettie is a cutting-edge AI tool designed specifically for the property management sector. It automates tenant maintenance requests around the clock via WhatsApp, ensuring that landlords and letting agents can manage properties efficiently without the chaos of manual processes. By leveraging advanced AI technology, Lettie triages maintenance issues, logs requests, and generates compliance-ready reports, all while providing tenants with instant responses. This tool is perfect for self-managing landlords and agencies who want to save time, enhance tenant satisfaction, and improve compliance with emerging regulations like the Renters' Right Act. With AskLettie, property management becomes a streamlined, stress-free experience, allowing landlords to focus on what truly matters—renting their properties, not their time.

Features of AskLettie

24/7 Tenant Triage via WhatsApp

AskLettie operates round the clock, handling tenant maintenance requests seamlessly through WhatsApp. This feature allows tenants to report issues anytime, leading to quicker resolutions and improved tenant satisfaction, all without the need for phone calls.

Centralised Evidence Locker

This feature enables landlords to store all essential documents, such as repair invoices and gas safety certificates, in one secure location. The Centralised Evidence Locker simplifies compliance and ensures that all necessary proof is readily accessible.

Automatic Audit Trail

Every tenant message, AI response, and action taken is logged automatically, creating a comprehensive, time-stamped audit trail. This feature guarantees that landlords maintain a perfect compliance record without the hassle of manual logging.

1-Click Legal Reports

With just a single click, landlords can export clean maintenance reports for any tenant or property. This feature provides audit-ready data instantly, making it easier to stay compliant with regulations and respond to tenant inquiries efficiently.

Use Cases of AskLettie

Streamlined Maintenance Management

Landlords can use AskLettie to efficiently manage maintenance requests, ensuring that issues are logged and resolved quickly. This leads to higher tenant satisfaction and reduced frustration, allowing landlords to focus on their core responsibilities.

Compliance with Emerging Regulations

As self-managing landlords face increasing compliance requirements, AskLettie helps them stay ahead of the curve. The tool automatically generates compliance-ready reports, ensuring landlords are prepared for audits and inspections.

Enhanced Tenant Communication

With AskLettie's WhatsApp integration, tenants enjoy instant access to support. This enhances communication and reduces the likelihood of issues going unreported, as tenants can reach out easily and receive immediate assistance.

Efficient Issue Resolution

Using visual AI analysis, AskLettie can quickly assess and triage maintenance issues based on tenant photos. This not only speeds up the resolution process but also minimizes back-and-forth communication, allowing for faster fixes.

Frequently Asked Questions

How does AskLettie handle tenant requests?

AskLettie automates the triage of tenant maintenance requests through WhatsApp, ensuring that every issue is logged and addressed promptly, providing a seamless experience for both tenants and landlords.

Is the system easy for tenants to use?

Absolutely! AskLettie operates on WhatsApp, a platform familiar to tenants, allowing them to report issues effortlessly without needing to download additional apps or create new accounts.

How does AskLettie ensure compliance?

The tool maintains an automatic audit trail of all communications and actions, creating a time-stamped record that simplifies compliance with local regulations and provides landlords with necessary documentation.

Can I customize the service for multiple properties?

Yes, AskLettie allows landlords to manage multiple properties efficiently. You can add property details and invite tenants, making it a flexible solution for diverse property portfolios.