Rallied AI

Rallied AI is not just another automation tool; it's a fully autonomous AI technician engineered specifically for Managed Service Providers (MSPs). It represents the next wave of operational intelligence, moving beyond simple chatbots and scripted workflows to an agent that executes real work. Rallied connects directly to your entire tech stack—including your PSA (like ConnectWise or HaloPSA), RMM, identity providers (Microsoft 365, Entra ID, Okta), and documentation platforms (IT Glue, Hudu). Once integrated, it autonomously resolves a vast range of Level 1 and Level 2 support tickets, such as password resets, account unlocks, and group membership changes. It does the complete job: diagnosing the issue, executing the fix in the connected system, notifying the end-user, and closing the ticket. For MSP owners and service managers, this translates directly to reclaiming 50-100 hours of high-cost engineer time per month, eliminating the need for costly L1 hires, and finally delivering on the promise of AI that works independently, not just suggests next steps. Deployment is measured in days, not quarters, with a hands-on 30-day trial to ensure it works perfectly in your unique environment.

Autonomous Ticket Resolution

Rallied AI doesn't just triage or suggest; it executes. It connects to core systems like Entra ID or M365 to perform actions such as resetting passwords, unlocking accounts, and modifying mailbox permissions autonomously. After completing the fix, it automatically notifies the user via their original channel (like Slack or email) and updates the ticket in your PSA with a full resolution note, closing the loop without human intervention.

Intelligent Triage & Dispatch

Before a human tech even sees a ticket, Rallied AI engages. It asks the end-user clarifying questions to gather crucial details, accurately categorizes the issue, sets the priority, and populates all necessary triage fields. It can also pull relevant documentation from IT Glue or Hudu and intelligently route the ticket to the correct engineer or queue, dramatically speeding up initial response and handling.

Proactive Onboarding & Offboarding

Rallied AI transforms complex, multi-step processes into single commands. For a new hire, a single message can trigger the creation of an AD account, assignment of an M365 license, addition to security groups, RMM agent deployment, and PSA updates. Similarly, it can schedule and execute offboarding workflows, revoking access and reclaiming licenses automatically, ensuring consistency and security.

Granular Control & Safety Gates

MSPs maintain full control over Rallied's autonomy. You define precisely which actions it can perform independently and where it must seek human approval first. This "safety gate" system allows teams to start with high-confidence, low-risk workflows and gradually expand Rallied's responsibilities as trust and comfort with the AI's performance grow.

Freeing Up Senior Engineers from Mundane Tasks

High-value L2 and L3 engineers are often stuck performing repetitive L1 tasks like password resets, which is essentially margin walking out the door. Rallied AI takes over this entire class of tickets, allowing senior staff to focus on project work, security, and strategic initiatives that directly contribute to business growth and client satisfaction.

Scaling Operations Without Adding Headcount

Growing MSPs face increasing ticket volumes but may not have the budget or time to recruit and train new L1 technicians. Rallied AI acts as an instantly proficient, always-available team member, handling hundreds of tickets per month and providing the scalability needed to support growth without the traditional $50K+ per year cost and lengthy ramp-up time.

Replacing High-Maintenance Automation Tools

Many MSPs have been burned by previous "AI" or automation platforms that required a full-time administrator, months of complex setup, and still only delivered suggestions. Rallied AI is built for execution, not suggestion, and is designed to deploy and deliver value within the same week, eliminating the need for a dedicated internal trainer or manager.

Ensuring Consistent & Secure User Lifecycle Management

Manual onboarding and offboarding are prone to human error and security gaps. Rallied AI standardizes these critical IT processes. By executing predefined workflows from a single trigger, it ensures every new hire gets the correct access and every departure has their access revoked promptly, enhancing both operational consistency and security posture.

What if Rallied AI breaks something?

You maintain complete control through a granular permissions system. You decide which workflows Rallied can handle autonomously and which require a human approval step first. The platform is designed to start with low-risk, high-frequency tasks. As your team gains confidence in its reliable performance, you can systematically expand its autonomous scope.

We've tried AI tools before and they failed. How is this different?

Rallied AI is built on a fundamentally different principle: autonomous execution. Unlike tools that merely suggest next steps or require constant human scripting and management, Rallied connects to your live systems and performs the actual remedial actions. It is designed for rapid deployment (often within a week) and includes a 30-day, hands-on trial with expert tuning to ensure it works in your specific environment from day one.

How long does it take to implement and see value?

Implementation is remarkably fast. Following a kickoff call to map your stack, Rallied can be connected to your tools and deployed in the same week. The included 30-day free trial features a forward-deployed engineer who customizes workflows and handles edge cases, meaning you should see tangible value—tickets being resolved autonomously—within the first few days, not next quarter.

What systems and platforms does Rallied AI integrate with?

Rallied AI is built for the MSP stack. It integrates natively with major PSAs like ConnectWise, Autotask, HaloPSA, and SuperOps; RMMs like Datto and NinjaRMM; identity providers like Microsoft 365/Entra ID, Okta, JumpCloud, and Google Workspace; and documentation tools like IT Glue and Hudu. It also operates seamlessly within collaboration platforms like Slack and Microsoft Teams.